We do not receive monetary compensation for data that we do receive from you. However, we may share your data with 3rd party service providers to facilitate your purchases of our products, to better understand our customer base, and to understand our marketing effectiveness. Data sharing is described in detail below.
Non-Personal Utilization Data
As you interact with our website we collect non-personal utilization data, such as pages visited and products viewed. This data is collected in order for us to improve the products that we offer you.
Definition of Personal Information
“Personal Information” means your personally-identifiable information such as your name, email or mailing address, phone number, and other information that can be used to identify you.
Personal Information We Collect
This covers the various types of Personal Information we have collected, by visitor type, over the preceding 12 months. Data collection is progressive, meaning that data collected for Lunna Customers is additive to that collected for Visitors and Subscribers.
How We Collect and Utilize your Personal Information
Website Visitors & Email List and SMS Subscribers
We collect Personal Information, such as email address and phone number, through our website, as well as through advertisements run on social media platforms, such as Facebook, Instagram, Google, YouTube and Tiktok. Subscribers give consent to receive emails and/or SMS text messages.
Data Sharing for Website Visitors & Email and SMS Subscribers
We share data with our marketing partners in an anonymized format in order to measure the effectiveness of our marketing campaigns. In addition, we share email address data with our email provider in order to deliver emails to you. We also share phone number data with our SMS service provider in order to send SMS text messages to you.
The security of your Data is important to us. We use commercially reasonable efforts to store and maintain your Data in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Data that you provide to us. We have implemented procedures designed to limit the dissemination of your Data to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
- Access their Personal Information
- Request and have said Personal Information deleted
- Request that a business exclude Personal Information from being sold
- Not receive discriminatory treatment by a business in exercising their rights under CCPA
Data Collection for California Residents
In addition to the Personal Information described above, we collect information about your purchases in order to provide you with a better customer experience, and for us to improve the products we offer to our customers.
If you would like to request a copy of your data, or request that said data be deleted, please follow the instructions found in the “Contact Information and Requesting Deletion or a Copy of your Data” section below. We will respond to all requests within 10 days, and may ask for specific information to verify your identity. Provided we can successfully verify your identity, we will deliver you a copy of the data we have stored on you within 45 days of receipt of inquiry.
Lunna's website is not intended for children under 16 years of age, we do not knowingly collect Personally Identifiable Information from children under 16 years of age (or other age as required by local law). Any users under the age of 18 must have their parent’s permission to access the website. If you learn that your child has provided us with Personal Information without your consent, you may alert us at email@example.com. If we learn that we have collected any Personal Information from children under 16 in violation of applicable law, we will promptly take steps to delete such information.
Email List Access
If you are unable sign up for our email list and would like to do so, please reach out to firstname.lastname@example.org and our support team will be happy to assist you. Email address recipients agree to receive marketing emails from Lunna and can unsubscribe at any time.
Contact Information & Requesting Deletion or a Copy of Your Data
If you would like to request deletion of your Personal Information, opt-out of your personal data being shared, or request a copy of the data we have about you, please reach out to email@example.com.